ISO 10002:2018

“This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.” * ISO website (iso.org)

Here at TSI we can support your organization in achieving excellence in customization the guidelines of ISO 10002:2018 to your organization.